We promise to deliver your product(s) on time for your satisfaction. Our team delivers product(s) all over the UAE with specified delivery charges. (Exclusions specified)*
Our delivery takes place as per the table below
| Dubai / Sharjah / Ajman | 1 – 3 working days. |
| Rest of the Emirate | 2 – 5 working days |
Our return & exchange policy is subject to the following terms and conditions:
- All product/s should be accompanied by the original Sales Invoice for Return and Exchange.
- Incorrect/ Damaged / Defective Unit:
- The product/s must be in unused and unopened condition, with the original packaging material, accessories, manuals, registration cards, free of cost (FOC)/bundled product/s and promotional vouchers.
- Open products will be accepted if different from the description or picture displayed on the website.
- Return request of the product must be initiated within seven (7) days of receipt of shipment.
Missing Items:
- The amount of any lost item will be deducted from the refunded amount.
- Exchange of items:
- In the event of any exchange, the difference amount will be adjusted
- Non-returnable products:
- Kindly refer to the Non- Returnable Criteria section below
- Conditions apply for any exchange during promotions.
*Customer will be charged AED 100 for the conditions specified in the section “Change of Mind.”
You can make online payments using debit/credit card, GPay or COD
If you have created an account, you can track your order by going to your profile > track my order.
You can track your order by : https://sotechify.com/track-my-order/
You need to keep your billing email ID and order ID to track your order